Terms & Conditions
Service Terms
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
This online store is operated by Prettiface Cosmetics. Throughout the site, the terms “we”, “us” and “our” refer to Prettiface Cosmetics. Prettiface Cosmetics offers the use of this website, including all information, tools and services available from this site to you, with the condition that you accept all of the terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and that may be available by hyperlink. These Service Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and content contributors.
Should new features or tools be added to the current store they shall also be subject to the Service Terms. You can review the most current version of the Service Terms at any time on this page. We reserve the right to update, change or replace any part of these Service Terms by posting updates and/or changes to our online store. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes an implied acceptance of those changes.
You may not use our products for any unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). Prettiface Comestics' brand and branded ideas are fully owned by Prettiface Cosmestics and any copy in part and/or in whole is a criminal act.
Orders and Payment
We accept all major credit and debit cards including VISA, MasterCard, Discover, Apple Pay, and Google Pay. Online orders are processed in real-time with Stripe. We offer a secure site with secure payment processing.
Satisfaction Policy
We want you to absolutely love the products in your order. If items in your order are defective or incomplete, please contact us; we’ll replace that item for you and will happily arrange an exchange for you.
Your return will be totally free. We will cover any shipping costs necessary to return the order and to ship a replacement to you.
If we cannot provide a replacement for a limited-edition item, we’ll provide the full value of the returned item in the form of store credit.
We can not provide returns on products that are slightly different than the product photo. Every monitor displays color differently and it’s impossible to guarantee an exact match.
We’ll provide returns on damages that was the fault of our cosmetics lab, but not for products that were damaged through neglect, shipping, or everyday use.
If you didn't receive an item or you received a damaged product, you’re covered.
If you’ve tried a product but you prefer a different color or product type, you’re not covered. Sorry!
Formulations
Our collection of products are formulated with a partner cosmetics lab. They are often formulated at the time of order to ensure fresh products with a low shelf life. Therefore, your order will not immediately be shipped because the formulation of a new order may take up to a week. All of the ingredients used in the development of the product can be found on product pages and on the packaging.