Shipping

Delivery Times

Domestic First-Class and Standard Post shipping typically takes 3-7 business days for delivery after the cosmetic lab's processing time. When using expedited shipping methods such as UPS 3-Day or UPS Next Day, please remember that our cosmetics lab requires 2-5 business days for order processing. Orders over $100 may be shipped with signature confirmation and will delay the arrival of your order if nobody can sign for the package. 

International and military orders may experience delays in shipping due to inbound and outbound processing. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery.

Delivery Cost

We use flat rate shipping for most orders at a cost of 7.50.  The exception to this would be an order in excess of $500.00 USD.

Delivery Exceptions

We can’t be responsible for parcels shipped to a wrong or non-existent address. If a package is returned to us because of an address mistake entered on an order checkout, you will need to pay a $10 customs fee to have the package shipped again.

Holiday Schedule

We do not ship orders on the following holidays:

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving and the following Friday

Christmas Day

Victoria Day (Canadian Holiday)

International Customs

Most countries charge import duties and customs fees. These can vary widely. For example, in the United Kingdom VAT is owed on all orders valued at $50 USD or more. These charges will also incur an £8 handling fee from Royal Mail. The recipient of your order will be responsible for any and all customs fees and duties.

The whole customs clearance process can also cause delays beyond the shipping timelines listed above and while we're sorry when these delays happen, they are outside of our control. I know, they frustrate us too!